Learning Goals

I recently completed the Provider's Guide to Culture and Quality Self-Assessment Quiz. I started the quiz with optimism because I thought that I would do well. After all, I have been working in healthcare for 13 years and care for a diverse patient population. How hard could it be to get a good score?
I was in for a rude awakening when I received my score. I only answered 60% of the questions correctly. I reviewed my answers on the quiz and read the correct answers. I was incorrect answering questions about three topics on the quiz. I have three learning goals based on my incorrect answers. First, I need to evaluate how I treat patients based on my prior assumptions and prejudices. I let my personal prejudice effect how I tread my patients more than I realized. I asked myself, how are my feelings toward my patient effecting how I act during his visit? Second, I should learn ways to better understand the patient's medical history, better explain a diagnosis and make the patient feel comfortable during the visit. I found out that I may not be communicating effectively or making the patient feel at ease based on the quiz. I did not know that body language could be interpreted so many ways. Finally, I will learn how to talk to the patient and his/ her family. This will help me determine normal practices in the patient's culture in regard to topics such as healthcare decisions and diet.
I will reach these goals by critically evaluating my current practices and using information available to better my understanding of other cultures.

The provider's guide to quality and culture. erc.msh.org Web site. http://erc.msh.org/mainpage.cfm?file=1.0.htm&module=provider&language=English&ggroup=&mgroup=. Published 2008. Updated 2008. Accessed 4/9, 2017.